We always endeavour to provide the best service and products for our customers. However, on the rare occasions, we recognise that there may be times our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
Steps to Take
- As soon as possible after completion of the work, please inspect the work to ensure everything has been carried out to our usual high standards.
- In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can, so we can rectify problems quickly.
How to make a complaint
Please contact us using any of the methods below:
When will I receive a reply?
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
If you require any further information or want to escalate a complaint to us in the first instance, please contact Kieran Dolan on 07710 257915.