We always en-devour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
Please contact us using any of the following methods: Telephone - 01698 536555 or 07710 257915, Letter - Kieran Dolan, 69 Glen Road, Wishaw, ML2 7NP, Email: firstname.lastname@example.org or email@example.com
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for resolution. In the unlikely event of a complaint arising which has not been dealt with satisfactory, you may wish to refer the complaint to them. Please contact 0333 241 3209 or via their website.
If you require any information or want to escalate a complaint to us in the first instance, please contact us on 01698 536555 or 07710 257915. Thank You