Last updated: June 22, 2022
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dolan Windows and Doors, Wishaw, ML2 7NP.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Kingdom.
Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Dolan Windows and Doors Website, accessible from http://dolanwindowsanddoors.co.uk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
COLLECTING AND USING YOUR PERSONAL DATA
TYPES OF DATA
Most of the personal information We process is provided to Us directly by You or whilst using Our Service
We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
We also receive personal information indirectly, from the following sources in the following scenarios:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Cookies Policy / Notice Acceptance Cookies
USAGE OF PERSONAL DATA
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
We will use the information You have given us in order to:
To provide and maintain our Service, including to monitor the usage of our Service.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You: with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, to contact You. We will also share your email address with a third party site to obtain reviews on the products and services receive by You.
With Affiliates: This information will be shared with anyone employed within the company and/or contractors of the company to fulfil the product and service you require.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
RETENTION OF YOUR PERSONAL DATA
Typically we will keep your contractual data for a period not exceeding 6 years when we will dispose of your information. Information relating to your name and address may be stored for an extended period of 10 years to ensure that we meet our legal obligations and policy of providing our service guarantee.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
TRANSFER OF YOUR PERSONAL DATA
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of the business premises. We will also store written data in relation to the services being provided to You.
SECURITY OF YOUR PERSONAL DATA
Your information is securely stored.
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
YOUR DATA PROTECTION RIGHTS
Under data protection law, You have rights including:
Your right of access: You have the right to ask Us for copies of Your personal information.
Your right to rectification: You have the right to ask Us to rectify personal information You think is inaccurate. You also have the right to ask Us to complete information You think is incomplete.
Your right to erasure: You have the right to ask Us to erase Your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask Us to restrict the processing of Your personal information in certain circumstances.
Your right to object to processing: You have the the right to object to the processing of Your personal information in certain circumstances.
Your right to data portability: You have the right to ask that We transfer the personal information You gave Us to another organisation, or to You, in certain circumstances.
You are not required to pay any charge for exercising Your rights. If You make a request, We have one month to respond to You.
Please contact Us using the details below, if You wish to make a request.
LINKS TO OTHER WEBSITES
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
By email: firstname.lastname@example.org
By telephone: 07710 257915
HOW TO COMPLAIN
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk